Shipping policy
SHIPPING POLICY
Delivery Times
- United Kingdom: typically 7–20 business days
- United States: typically 7–17 business days
- Other countries: we currently ship to most countries outside the UK and US. If you don't see your country available at checkout, contact us at [your contact email] and we'll do our best to help.
Delivery times are estimates and not guaranteed. Factors like customs processing, local delivery networks, and public holidays can occasionally extend delivery beyond these windows.
Shipping Costs
We currently offer free shipping to the UK and US.
Tracking
You'll receive a tracking link by email as soon as your order ships.
Customs & Import Charges (International Orders)
Depending on your country, you may be responsible for customs duties or import taxes upon delivery. These charges are determined by your local customs authority and are outside our control.
Delayed or Missing Orders
If your order hasn't arrived within the estimated window, please contact us at [your contact email] with your order number and we'll look into it for you.